Success in business is ultimately determined by the ability to win and keep customers.  Customer retention is possible by providing excellent customer service which is achieved through customer satisfaction, being aware of their needs and reacting to them effectively.  Customer Relationship Management (CRM) helps clients understand, anticipate and respond to customers' needs in a consistent way right across the organisation. 

CertSys helps build stronger, more valuable customer interaction by implementing CRM systems.  This aids our clients to connect employees, partners, processes and technology.  Business Intelligence and technology empowers decision makers with information to react to customers in real time, allowing smarter decisions to be made faster.  Our consultants help clients to get ahead of competitors by carrying out business process re-engineering to achieve better communication channels and improve information system architecture, making vital data more accessible.

Data analysis tools will assist the redesigning of the organisation around customers and streamline business processes in order to provide flexible customer relationship.  Whilst implementing new workflow procedures our consultants will resolve, manage, monitor and support through all phases.

Data analysis tools encompass:

  • Development within Microsoft SQL 2000 including Analysis Server & Data Warehousing.

  • Report & Solution development within Seagate Crystal Reports.

  • Solution development within Seagate Crystal Enterprise & Seagate Crystal Info.  Design & implementation of corporate portals using products such as Microsoft SharePoint.

  • Microsoft Customer Relationship Management.

 

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